Stakeholder dialogue is an integral part of our responsible management approach as a means of promoting understanding and trust. It lets us stay connected to the parties who have an active or potential interest in our business. We take the necessary time to understand and consider our stakeholders’ views.
Process of Engagement
We engage with a broad range of stakeholders, which include our group companies, shareholders, employees, suppliers, local communities, and responsible investment organizations, as well as corporate social responsibility and governance rating organizations. The stakeholders with whom we choose to engage will depend on their interests and the relevance of their issues to our business. For more information, please refer to Engagement Methods.
Engagement takes place both formally and informally through a collaborative and open dialogue. In preparing this website, we incorporated the perspectives of those stakeholders who had expressed a direct interest in our CSR performance. We recognize the importance of stakeholder perspectives and will continue to engage with stakeholders to inform our continuous improvement efforts and the content of our reporting.
Addressing CSR Interests
Over the past years, CSR interests were mainly expressed by CSR rating organizations.
What We Heard
How We Responded
Improve disclosure on climate change management and performance
We provide information on our climate change management and performance through our public response to the CDP questionnaire. We have been recognized for our efforts and have continued to demonstrate strong performance within the Canadian financial services sector.
Strengthen commitment to human rights
We strengthened our CSR Statement to support and respect internationally proclaimed human rights and became a signatory to the United Nations Global Compact. We also engaged with our group companies on their human rights commitments and conducted a high-level due diligence review to inform our management approach.
Formalize commitment to environmental management
We formalized our commitment to environmental management by developing and implementing our Environmental Policy.
Improve disclosure on corporate social responsibility programs
We launched this corporate social responsibility website to better inform our stakeholders of our governance, strategy, programs and performance.
Strengthen responsible procurement program
We extended the scope of our commitment to ethical business practices to our third party suppliers and business partners, by developing and implementing a Responsible Procurement Policy Statement and Third Party Code of Conduct.